Booking Calendar

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Birth year of child 2 *

Birth year of child 3 *

Date of birth of baby 1 *

First Name *

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I would like to make a definitive, chargeable booking. For general, non-binding price enquiries, please use the contact form.

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General Terms and Conditions

1. Scope of Application

These contractual terms apply to the legal relationship between you and me, CasaUrbach, domiciled in Steckborn. Only persons aged 18 or over are entitled to make bookings with me.

2.1. Conclusion of Contract

By completing the booking, you offer me the conclusion of the rental contract and expressly acknowledge the present general terms and conditions, including for all persons registered by you. From this point on, the conditions according to clause 8.1 Cancellation Costs apply in case of withdrawal. Receipt of the order will be confirmed to you immediately by e-mail. The contract is concluded upon delivery of the booking confirmation/invoice. If the booking confirmation differs from the internet/shop window presentation, you acknowledge the conclusion of the contract by express declaration, with the deposit payment.

2.2. Provisional Reservation

A provisional reservation is also possible. This "reservation" does not constitute a booking and is non-binding for both parties. It does, however, include a deadline for the definitive decision.

3. Payment(s)

No later than 7 days after conclusion of the contract, a deposit of at least 50% of the rental price must be paid. The remaining balance must be paid no later than 30 days before check-in. Please follow the instructions on the invoice. For short-notice bookings (less than 30 days before check-in), the full invoice amount is due immediately. For payments to me, particularly payments from abroad, fees and charges are borne by the tenant. In case of late or incomplete payment, I may cancel the reservation at your expense and claim the corresponding fees according to clause 8 as compensation.

4. Services

The contractual service comprises the provision of the booked property in the condition as described in the shop window display or website. Special requests are only part of the contract if they have been confirmed by me in writing. The service begins with the handover of the keys.

5. Prices

The individual prices are shown on the booking confirmation/invoice. Prices include water, electricity, heating, WiFi, final cleaning, bed linen and towels. Consumption-related ancillary costs (e.g. additional waste bags, laundry) are additional services to be paid on site.

6. Changes to Services and Prices

The current services and prices in the shop window display or on the website are fundamentally binding.

7. Obligations of the Guest

The holiday apartment may only be occupied by the number of persons specified in the registration. Children count as full persons. Additional persons or animals may be charged separately on site. Arrival time from 4:00 PM until 8:30 PM at the latest. In case of earlier arrival, it is possible to deposit luggage.

8.1. Cancellation Costs

Should you withdraw from the booking contract, I charge the following cancellation fees: 0%, if you cancel up to 30 days before check-in 25%, if you cancel from the 29th to the 21st day before check-in 50%, if you cancel from the 20th to the 7th day before check-in 100%, if you cancel less than 7 days before check-in Full or partial refund in case of equivalent re-letting. CHF 40.00 processing fees are charged in every case. The cancellation must be made in writing. The withdrawal declaration takes effect on the day it reaches me. If the apartment is occupied late or vacated early, the full invoice amount remains owed. Please note the information on the booking confirmation.

8.2. Rebooking

Rebooking is possible. However, the provisions of clause 8.1 Cancellation Costs remain in effect.

8.3. Travel Cancellation Insurance

I recommend that you take out travel cancellation insurance.

9. Data Protection

Upon conclusion of the contract, in addition to the customer's contact details (name, address, e-mail, telephone number), stay-related information is generally also stored. The data is used exclusively for any subsequent reservations and the registration form for the police.

10. Complaints

In the event of complaints during the stay, the customer must notify me immediately. An amicable solution will certainly be found. If no suitable solution can be found, the place of jurisdiction is Steckborn.

11. Applicable Law and Jurisdiction

Swiss law is exclusively applicable to the legal relationship between you and me. The place of jurisdiction is Steckborn.

Esther Casagrande CasaUrbach Kehlhofstrasse 2 CH-8266 Steckborn Steckborn, July 2024

House Rules

Living together in any community requires certain rules. For most people, these are self-evident, yet experience shows that things don't quite work without them.

1. Please register with me no later than 2 days after arrival to complete the registration form.

2. The apartment is a smoke-free zone. You may, however, smoke on the balcony. Please dispose of cigarette butts in the ashtray provided.

3. Out of consideration for the neighbours, I ask you to observe quiet hours from 10:00 PM.

4. In the interest of our environment, I ask you to separate waste. The appropriately labelled containers are in the storage room. If you wish to empty the compost, simply place the bucket at my door. Please return PET bottles to the shopping centre. In Steckborn, the "waste bag fee" system applies. One bag is provided by me. Additional bags can be purchased from me at a unit price of CHF 1.00. Please dispose of full waste bags in the underground container. (See plan in Practical Information).

5. On the day of departure, I ask you to leave the breakfast dishes in the dishwasher. This will be loaded with additional items to be cleaned by the cleaning staff and run. To strip the beds in the morning and leave the apartment broom-clean. To vacate the apartment by 10:00 AM at the latest.

6. You are liable for any damage or loss of inventory caused by you. In this case, I ask you to notify me. Together we will find an amicable solution for compensation.

Please respect these house rules and also read the Practical Information. I hope for your understanding and wish you a pleasant stay. Esther Casagrande